For sellers
Stop taking orders in your DMs
Selling through messages works until it does not: an order scrolled out of sight, a payment you have to chase, a customer asking whether you got their request.
What goes wrong in a message thread
- Orders live in several apps and nothing lists them all.
- Nobody has a written confirmation, so details get remembered differently.
- Payment is a separate step you have to ask for, and sometimes chase.
- Stock is in your head: two people can be promised the last one.
What fixes it, whatever you use
Move the order itself out of the conversation. The buyer chooses, pays and gets a confirmation in one place; you get one list of orders with their status. Keep messages for what they are good at: questions, custom requests, a thank you.
How a shop here does it
- A checkout that takes the payment into your own Stripe or PayPal account.
- An order list with statuses, and an email to the buyer when the order is placed and when it ships.
- Stock counts that go down as things sell.
- A custom request form: you send a quote, and an accepted quote becomes a real order.
- One link to share in your bio, your stories and your replies.
Moving your regulars across
- Put the shop link in your profile and pin a post about it.
- Answer "how do I order?" with the product link rather than taking the order by message.
- Keep chatting about custom work wherever you like, and send people to the request form when it is time to agree the details.
Questions people ask
Can I still talk to customers in messages?
Yes. The point is to take the order and the payment out of the thread, not the conversation.
What does it cost?
The Maker plan is $19 a month. There is no percentage of your sales; your payment processor charges its normal fee.
Do I need a website already?
No. The shop is the website, with its own address you can share.
Last updated .